policy
Summary: Disputes and Complaints
Description
This policy outlines the processes by which a community member, which includes parents, may have their complaints against either an employee’s conduct or the Department's processes addressed. The policy ensures that enquiries, concerns and complaints are dealt with promptly and fairly in accordance with the Australian Standard for Complaints Handling. 11.11.09 version 1.2 published with addition of procedural information regarding Working With Children Checks policy.
- Application:
- Mandatory
- Effective Date:
- 12 November 2007
- Owner:
- No Owner Set
- Document Type
- Policy
- Theme/s:
- Corporate Management , Legal / Accountability , Parent and Community Relations , Students
- Audience/s:
- Administrators Community Educators Industry & Employers Parents & Guardians Registered Training Organisations Staff Students
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